How do I know my credit card and other details are safe?

Every on-line transaction placed with PowerFix Direct is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. You are far safer using your credit card with PowerFix Direct than you are in a restaurant in your local high street. We take the issue of security very seriously and have taken every step possible to protect you.

When is my credit card debited?

Your card will be debited at the time you place the order. Your order will be shipped within 24 hours. If for any reason we can not ship your order we will contact you and may need to refund any charges made to your card at that time.

What risks are involved in buying online?

From a shoppers point of view, the risks involved in buying online are virtually nil. All personal data, including your card number is transmitted over secure connections, meaning that no-one can 'eavesdrop' and capture your details. In addition to this, your card details are not passed to us at all, they are simply transmitted over the bank's private network for authorisation and payment transactions. You are protected because the transaction was carried out as 'Cardholder not present.' This means that any payments will be refunded to your card should it be used fraudulently by someone else or you do not receive what you ordered. PowerFix Direct will never forward your information without your consent.

Why am I having problems when pressing the order button?

It is possible that you are using an old browser that doesn't support SSL encryption or you are browsing from behind a corporate firewall that will not allow secure connections. Speak to the system administrator at your office. They will either fix the problem or you will have to order from another location. To check, point your browser to https://www.microsoft.com/ if you cannot connect to the Microsoft secure server it is likely that one of the above is causing the problem.

How long do you take to deliver?

Generally speaking your goods will be delivered within 2 working days. However, it is sometimes possible to get your order to you next (working) day, but we would need to know that you require it urgently and we might have to make a small extra charge. If it is going to take longer, we would try to let you know.

What happens with faulty goods?

Your purchases are fully guaranteed by the manufacturer as normal. If you unlucky enough to receive a faulty, damaged or incorrectly sent item, please contact us at PowerFix Direct by e-mail:- info@powerfixdirect.com or by phone on 0870 199 4339. We will do our utmost to sort out the problem with the minimum of delay. Your statutory rights are not affected by Internet purchase.

Can I buy without a credit card?

The vast majority of our business is done via credit card transactions, as this type of payment lends itself to Internet trading as it is fast, easy, secure and (relatively) painless. If however this is not convenient for you, we are happy to accept a cheque sent by post, but we would need time to clear it first (quite a speedy process). You would need to e-mail or phone us first.

If you have any queries or comments at all please do not hesitate to speak to us. We would welcome your thoughts.

It is possible that we would be able to offer a better price than that offered for quantity purchases. Please ask us.

And finally.....

Whilst we have made every effort to ensure that the details and pictures contained in this site are correct, we cannot guarantee their accuracy.